| Issue ID | 1715528 |
| Internal NHTSA # | 11386655 |
| Manufacurer | Mercedes-Benz USA, LLC |
| Brand | MERCEDES BENZ |
| Model | C300 |
| Model Year | 2016 |
| File date | 05/01/21 |
| Component | VISIBILITY/WIPER |
| Product type code | VEHICLE |
| Description of the problem | While driving on the highway, i heard a loud noise that, on first impression, led me to believe someone fired a gunshot at and struck my vehicle. Upon looking up, i immediately noticed it was not a gunshot but instead the glass to the front portion of my panoramic sunroof had spontaneously shattered and flew completely off the vehicle. This flying glass flew directly backwards and could have posed a deadly result for the numerous drivers traveling behind me. There were no flying objects or other dangerous instruments that struck the vehicle but the sunroof spontaneously, on its own, shattered and completely detached from the vehicle. Upon subsequent online investigation, i learned this very issue has been experienced by other mercedes benz drivers, with the sunroofs spontaneously shattering and flying off. Despite purchasing a extensive warranty at the time of purchase, body work, inclusive of glass replacement, is not covered. Consequently, i was forced to file an auto insurance claim, which required an immediate $500 deductible to be paid to enable the repair company to order the replacement glass. This reoccurring issue most certainly requires a recall for vehicles containing this problematic sunroof. It is not only a danger to the driver of the vehicle, but also to all others traveling on the road. |
| Vehicle Mileage at Failure | 40000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PORTLAND, TX |
| VIN pattern | 55SWF4KB9GUXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |